Orders are dispatched from our studio in Singapore within 1 to 3 business days upon confirmation of order.
ESTIMATED SHIPPING DURATION
Domestic Orders are delivered in 1 to 3 business days via Ninjavan. International Orders* are delivered in 6 to14 business days via Aramex.
To prevent delays, please provide us with complete and accurate address. *Note: Due to the ongoing pandemic, postal services and airfreight movements have been significantly disrupted worldwide. Do expect delays for international shipments and we hope to seek your understanding during this difficult time globally. Should you have a preferred courier, do let us know and we will help to arrange accordingly.
Domestic orders (Singapore) are delivered via Ninjavan and is free of charge. International orders (all other countries) are delivered via Aramex and is charged at a flat rate of SGD 15. Orders above SGD100 will be entitled to free shipping.
TAXES AND CUSTOM FEES
Any taxes or customs fees as deemed by your country’s legal regulations are to be held responsible by the customer. In the event that an order is returned to us due to incorrect delivery address provided by the customer, or if left unclaimed, the full cost of redelivery will have to be borne by the customer.
Ninjavan orders can be traced here.
Aramex orders can be traced here.
EXCHANGES AND RETURNS
If your delivery is not identical to your order (eg. wrong product sent or if a product is missing) due to our oversight, please contact us with your order number as well as the return information. Returns must be notified of, confirmed and returned within 7 days (domestic orders) and 20 days (international orders) from order fulfilment.
Items must be returned in their original packaging. Returns that are received in unsatisfactory conditions or lost in the mailing process will be denied and held responsible by the customer. Once we have received the returned products, we will inspect them and process the exchange/refund within 48 hours.
If you would like to opt for an exchange, please write in to us via the contact form on your order and we will revert to you shortly.